Sales Calling Script - Sai Chandra Solutions

A. Opening Script

Goal: Be polite, non-pushy, and friendly.

Step 1: The Polite Check (Optional)

"Hi, is this a good time for a quick 30-second call?"

Step 2: The Opener

"I’m calling from Sai Chandra Solutions. We help local businesses like yours get professional websites at a one-time cost. I noticed you might not have a website yet, and I wanted to see if you're interested in getting more customers online?"

B. Qualification Questions

Ask these to understand their needs:

"Do you currently have a website?"
"Are customers currently finding you on Google?"
"Would you like to receive more calls or WhatsApp enquiries from new customers?"

C. The Pitch (Safe & Clear)

Focus on benefits like trust and visibility:

Easy Visibility: "We help customers find your business online more easily."
Professional Image: "A clean website builds trust and makes your business look professional."
Simple Pricing: "We offer a simple one-time payment with no hidden monthly fees."

1. Customer Shows High Interest

They say: "Yes, sounds good", "What's the price?", "Send details"

What to Say:

"That’s great! We have packages starting from just ₹4,999. Since it’s easier to see the designs than talk about them, can I send you our pricing and portfolio on WhatsApp right now?"

Next Step:

Send the WhatsApp template immediately.
Ask: "I've sent it. Let me know when you've seen it, and we can discuss the best option for you."

2. Customer Shows Medium Interest

They say: "I'll think about it", "Call me later", "Maybe later"

Soft Persuasion:

"I completely understand you're busy. Without taking more of your time, can I just drop our portfolio on your WhatsApp? You can check it whenever you're free. It might give you some ideas for your business."

Next Step:

If they say yes, send the details.
Schedule a callback: "Is it okay if I call you quickly next week to see what you think?"

3. Customer Shows No Interest

They say: "Not interested", "We don't need a website", "Already fine"

Respectful Exit:

"No problem at all, sir/madam. Thank you for your time. If you ever decide to go online in the future, please keep us in mind. Have a great day!"

Rule:

Do not push further.
Leave a positive impression so they remember the brand well.

E. Common Objections

"It's too expensive."

"I understand. However, unlike others, we don't charge monthly fees. It's a one-time investment that serves your business for years."

"I don't have time right now."

"That's exactly why we handle everything. You just give us the photos and text, and we build the whole site for you."

"I already have a developer/website."

"That's excellent! It's great you're already online. If you ever need a redesign or a backup option, feel free to reach out."

"A website won't help my business."

"Most customers today search on Google before visiting a shop. A website ensures they find you instead of your competitors."

F. Closing & Next Steps

Always guide the conversation to a clear next step:

Send Info: "I'll send the details on WhatsApp now."
Explanation Call: "Can we have a 5-minute call tomorrow to explain how it works?"
No Pressure: "Take your time to review the details, no rush."

G. Important Safety Rules

To protect yourself and the company:

No False Promises: Do not promise instant Google rankings or guaranteed sales leads.
No Unapproved Features: Do not promise features or timelines that aren't in the package.
Payment Safety: Do not collect payments personally. Always guide clients to the official company account.
Professionalism: Always remain polite, even if the customer is rude.

If the Customer Prefers WhatsApp

Switch channels when it makes them comfortable.

Some customers are more comfortable on WhatsApp.
If they prefer WhatsApp, politely move the conversation there.
Do not force calls.
Continue following the same pricing and payment rules.

Scenario-Based Sales Guide